I am peeved with this place..but should have known better. I ordered flowers online through their website before 9 am yesterday. Got the e-mail confirmation from them. Well guess what...no delivery was made, no rejection e-mail if they couldnt fill and no call from them. I should know better, the same crap happened last year. I thought I would give them a second chance this year..but they screwed up again. I will never use them again. Anybody else have a problem with them? I tried to call and the phone was either busy or not answered yesterday...frustrating.
Should have called your order in on the phone because ordering flowers on V-Day, to be delivered V-Day, is a guaranteed crap-shoot. They probably would not have even answered the phone and you would have had the confirmation you needed that it was not going to happen. Post how they make it up to you.
So sorry to hear about your experience :cry: . I don't order flowers online, and don't do anything for Valentine's Day, so may be making a silly observation but...I didn't know you could order flowers online and have them delivered the same day, and on Valentine's Day especially. Again, I don't order online so have never had any experience with it. I decided to do some investigation so I went on the website. I saw where it asked that, for major holidays, to order at least one day in advance. I also saw where it talked about same-day delivery but I would *assume* the 'major holiday' request was in order for yesterday. As for no email rejection, etc, it didn't say anything about that on the website. Were they open yesterday or just delivering all day? Not sure, didn't run that way yesterday.
Well, I have a friend who has a flower business in Raleigh. I have helped her on a few major holidays (delivering). I know they get a fax when something is ordered online and they are required to either fill the order or let the customer know if they cant. She was also able to fill orders received the same day every major holiday I helped her out.
Can't speak for them...not the owner, not on the payroll . I'm not sure, however, that matching florists from Metro Raleigh is a fair asessment of a local florist in our rural area. Depends on the amount of business versus the amount of help. Let us know the outcome!
I have always had excellent service from CF. Seems to me that if you waited until the morning of one of the busiest days in flowerdom to order flowers, then you should have reasonably expected that the risk of there being a problem with your order was much greater than the norm. No doubt the volume of business contributed to your not being able to get through on the phone. Presuming that the Internet capability that you had to order the flowers initially existed beforehand, it would seem prudent that the order could have been placed ahead of time. Absent special circumstance, this sounds like a self inflicted wounding. The only fault that I could see for CF is if their website did not address the fact that late and last minute orders have a less than certain chance of being filled in a timely manner, but then again, that's just common sense to me. I can sympathize with your exasperation of not getting the flowers that you wanted to give. At the same time, I must defend CF as they have always gotten my orders correct and delivered promptly. A website that I use, Military.com, advertises a web service from a separate provider whose site you might wish to note. It's a site for last minute flowers, gifts etc..and is at www.savemy---.com with 3 letters missing. The missing letters are synonymous with a donkey. PM me if you need the fill in letters, as I don't wish to get on webbies bad side. H6
This is from Cleveland Florist's website: I know Melody (the owner) and her brother Brent, who has his own florist business in Clayton, and I know how busy they are on Valentine's Day. You really should have placed your order on Monday at the very latest if you wanted delivery on Wednesday. :neutral:
Well if these florists are going to require one day notice then they should not accept any "day of" orders as they obviously did in this case and then failed to even let the person knoe they could not fill it. HELLO!!!! Am I the only one that sees the trend of ZERO customer service from businesses these days. I agree the day of seems a bit of a stretch but these businesses are equally guilty for taking the order, not filling it, and not contacting the consumer when they obviously know they cannot fill it.
OK, I know that the actual holiday is a busy day, I also know there are TONS of last minute people like me who order. But here is a wacky idea...hire somebody at $7 an hour to answer your phones or online orders. I think the money made during the holiday will be more than worth it.
OK, 3 lashes with a wet noodle to the OP for not ordering ahead of time and 3 lashes with a wet noodle to the florist for not letting him know it wasn't going to happen! :lol: :mrgreen:
Dude, seriously. The website runs for TelaFlora. Not really sure they can cut the capability for orders off for one day like that. I'd say pay attention to the request to order at least a day in advance. Having known and dealt with this florist for 5 years, I can confidently say I would go back. I always give them time to do what I want, always call in my order, and always check it when it's received. They have always been friendly and up front with me. I had a problem, very first order, and (when brought to her attention) the owner corrected it to my satisfaction. I am a stickler for customer service, having worked in it when I was younger. I have some friends that don't like bumping around with me because I won't tolerate slack service when I'm out and about. I'm more interested in hearing the whole story and seeing the outcome, instead of slamming a business with only 1/2 the information needed to make an informed decision. Frogger
dm~ Have you contacted them yet? Curious to know the whole story and the resolution. Again, good luck. Frogger
I ordered my over the phone after checking the website. I also picked my up yesterday. I went in twice. The first the flowers were not quite ready but I was fine with that. Came back a few minutes later and they were ready and looked good. Both times I went in they were filled wall to wall with customers. I think I even heard one girl say she had cut school to work yesterday. When you order flowers on Valentines Day for that day then you should expect something might happen. I would have ordered by phone or followed up by phone to see if they got the order. It just looks like poor planning to me.
I called FIVE times and it was busy or went to the machine, I even e-mailed..so it was not for lack of trying to follow up. I just spoke with a woman who said about 19 orders didnt get placed yesterday. She said there was a computer problem and it spit out the orders around 2:30. I said I understood, but would have appreciated a call still. They are upgrading the order and sending it out today. I will give them one more chance (3 strikes and yer out..ha). And btw, last year I placed my order 2 days in advance and the same thing (no del) happened.
Based on the above it sounds like there was a computer problem so that is different..although a phone call would have been nice. As for It is the responsiblity of the individual business to ensure customer order completion when working with a third party service such as Teleflora. If that third party does not have some sort of way to track same day orders then the individual business should find someone that can...I have ordered the same day through FTA and never had an issue. My point is the individual business has a responsibility too.
Next time you need INCREDIBLE flowers call: Terrie Coats at Buds and Blooms Florist 1381 Cornwallis Road Garner 359-8200 1-877-359-8201 Great lady....very reliable!!!!!
I only go to Cleveland Florist. They are the best. Went there at 4pm day before Valentine's Day and less than 24 hours later my MOM had her beautiful Roses in the Blizzard in New York. SO how is that for service!
Burned by FTD in the past they billed me, confirmed that they would deliver but their local agent never delivered or notified my they did not deliver. I came home to a pretty icy reception (other issues at the time to)! FTD fixed it after I complained. I only use Annie V's in Clayton now for local flowers.
