Customer Service

I'm going to throw this out there cause I'm a customer Service person/office for a store in our area. I want to know what you guys look for when you walk up to register from the cashier, or when you walk in the store. (think grocery store)
Is there such of thing of being to nice? Over welcoming?
What would you like do be done different?
Tell me what bothers you!

Yes I'm asking for myself.

 

I absolutely HATE when a cashier is on a phone or having a conversation with someone else when they are ringing up my stuff!

 

I guess I need to put it a little different, think grocery store setting.

 

I personally don't require a lot out of my grocery store clerk. :mrgreen:

 

Ok same thing except for the phone. The other night the cashier was talking non stop to the bag boy. It might not irritate some but it does me. I the customer is there give me your attention.

 

ok, I guess that could happen as far as someone talking to someone else besides you.

 

I like for them to at least acknowledge me when it's my turn in line by saying hello and then don't be afraid to thank me for my business.

 

Gee thanks, but why?

 

Oh, and don't mash my bread!

 

I didn't mean that in any way. I just meant I am always friendly to the clerk and they are always friendly back. I just don't require much. If she wants to chit chat, I'll chit chat....if she doesn't and would rather talk to the cute bag boy (or whomever), I could care less. that's all. :mrgreen:

yes, and DONT MASH MY BREAD. LOL

 

I HATE the grocery store..............I try to get out of that line as fast as possible.
A friendly greeting and a friendly goodbye is all I could ask for.

 

If there's such a thing as being too nice, I haven't seen it in a store lately! I just want the cashiers to be reasonably friendly and completely accurate. If they accidentally ring something up twice, I want them to notice immediately and correct their mistake, not wait to see if I noticed. They don't need to ask me at the checkout if I found everything I was looking for. I'm checking out, I don't plan to go back and pick up anything else now. If there was something I really wanted that I couldn't find, I would have asked somebody before I got in line to check out. If I ask a store employee - any store employee - if they have something, or where something is, if they don't know I expect them to find out.

 

LOL, understand the bread thing more then you know.

Ok so your one of the cool customers lol.

now I have to agree talking to the bag boy isn't good..but it happends.

 

Why???? Is it something to do with FL I know they were nearly yelling at you coming in the door. HELLO THERE, WELCOME TO FOOD LION..... It has since tailed off.

 

I hate to be yelled at like that. That's why I don't go to Andy's or Moe's.

 

ok, I understand what your saying..

 

Lol, I just reread that and it sounds down in the country doesn't it? :jester:

 

Oh, yeah, I forgot about that. I just thought that was kind of silly. They do that in some shoe store, sometimes you don't even see the person you just hear them yell out, "Welcome to . . . "

 

Which was annoying as crap

 

No just general questions for my own personal reasons.
Just trying to find out what you guys look for in good customer service.