Thanks! Nice to know someone appreciates me...LOL And you probably are one of my bright spots of the morning! :cheers:
the only 2 things i absolutely HATE: 1 - the cashier/bagger lacks common sense that bread WILL get smashed, eggs WILL break, etc.. and 2 - when i pay in cash and the cashier hands me things in this order: bills, receipt, coins. WHOOOOOOOOOOOOO have you EVER seen have a RECEIPT in the middle of their wallet?!?!?! sorry, but that one really ticks me off. please hand me change and receipts separately.. i do it at my job. i'm not leaving til i get things sorted so you might as well help me out.
I went to the FL on 42E and didn't have my card at the time. EVERYTHING in my cart was on sale and quite full. They REFUSED to use a courtesy card! I wanted to take the whole cart and shove it up her *** right there on the spot. I haven't shopped at that FL since. DH was just wanting to get home because it was late so he shushed me and we went on our way. I SO SO SO regret spending that money to this day. :evil:
i thought i would add something positive too (it kinda took me this long to think of it. sad, in more than one way lol) but i DO like it when the cashier finds deals for me that i didnt know about. i kno you said think grocery stores, but awhile back i was at JCPenny and she divided my order and rang up 2 separate "things" (cant think of the word) so i could get the $10 off TWICE (or something like that) it was really awesome of her to do that! and she looked like the boss or something b/c every one kept paging her for help while she was checking me out lol
I worked at a grocery store for several years in college running customer service and often front end (the cashiers) as well. And in that position I spent quite a bit of time filling in at behind a register. So I may have more pet peeves than other people. If the store is not busy and I come into your line as the only customer, don't start ringing all of my stuff the minute I put it onto the belt. Give me a few seconds to get a portion of my order up there. This enables me to sort things on the belt - so that my colds get bagged together, cleaning supplies, etc. It also allows me to watch as the items are scanned, as price errors do happen and I would like to catch them right away and not spend 10 minutes going through my receipt by the exit to make sure everything is correct. Especially since the customer service desk is often understaffed, overworked, and has a line. If I have very heavy items, and am obviously delaying putting them onto the belt, offer to have me read the barcode for you to type in (if you don't have one of those handheld scanners hidden back there). And if I have a whole bunch of an item that I might not want bagged, like canned soda, big bottles of juice, gallons of water, etc., offer to just scan one repeatedly or use the quantity key. Don't underfill the bags. I fall into the category of people moderately concerned about the environment. Although I'm not ready to carry around a bunch of my own cloth bags, I'd rather not take home half of your plastic bag inventory for one cart of groceries, even if I do plan to recycle them. Fill each bag appropriately and don't double-bag the plastic unless there is a real chance of breakage. And if you see me knotting each bag before it goes into the cart, it would be helpful if you did so too before handing me a bag. It might speed things along, and it enables us to put more items into each bag. I do prefer to bag my own groceries when possible. This helps me expedite putting things away when I get home, enables me to stuff the bags as full as I want them, and make sure that nothing gets squished. This isn't always practical at places like Walmart or if there is already a bag-boy there. If it is practical, and I'm bagging my own groceries, I expect the cashier to pay attention to what's going on. If I'm a bit backed up (good for you for scanning so quickly, 'cause I'm fast), hit the subtotal key and take a little break. If you want you can bag a few items, but either way give me a second to catch up. Further, please make the effort to put fragile items to the side so that they don't crushed by the next stream of items scanned. Don't get all annoyed if I put my meat in a plastic bag. I don't want meat juice all over my fingers or other groceries, so I use a plastic bag. If the meat department doesn't provide them, I'll go in search of one. I know it makes it hard to scan the meat, and I apologize. So get over it, take the 2 seconds to pull the pastic aside enough to scan the item, and spare me the big sigh or dirty look. You might even be greatful that for this order you're not getting meat juice all over your hands either. Don't spend 15 minutes looking for a produce code if I happen to grab something not pre-labeled. Either ask me what the item is (it's a safe bet that I'll know what I'm buying, and you can usually verify what I say against the little picture) or spend some of your down time learning where things are on your little cheat sheet so that you're not repeatedly going through the entire chart without finding the item. If you can't help me, offer to summon someone who can. To the posters who mentioned the cashiers not willing to scan their card after the order started or use a courtesy card, you probably needed to go further up the chain of command. Don't get me wrong, I've done the job and go out of my way to be very nice to even the worst cashier. But I expect to leave the store with at least my minimum expectations met...those being that I'll find most of what's on my list, be charged the correct price for the items, and not be hassled about getting the discounts that the store offers. It is feasible that the cashier is unable to handle a particular transaction, doesn't know how or that something can be done, or doesn't have the authority to do something. In each of these instances, I expect that someone higher up be summoned, preferably without me having to ask but certainly after I've requested. It would therefore be helpful if the store had a few of these people available, especially on busy days. Take a few seconds to glance at my coupons before my order starts. If I have an internet coupon and your store doesn't take internet coupons, or just that particular coupon for some reason, mention it before the item is bagged somewhere at the bottom of my cart; I may not want to buy it. If I have a coupon that enables me to get an item for free, make a mental note to look for that item (or ask me to grab it off the belt for you) so that we don't spend all day searching the receipt for the price. Further, if I have 60 coupons and that's going to be a problem for you, let me know up front; don't wait until everything has been rung up and bagged to throw a tantrum about how I can't use all those coupons or that you have to search for each item to make sure I bought it. And don't treat me like a criminal or assume I'm trying to cheat the store. Especially if I have a lot of items that commonly have coupons, like personal care items, baby food, and side dishes. Those are my big ones. It's pretty much been covered that everyone likes a little courtesy, maybe even a smile and some eye contact.
Service I appreciate a good personality, There is a Young lady at Mc Donnalds at the drive up window on 4042, She is the Most Polite person I have ever met. I told the mannager there how much I appreciated her Politeness. I Like it when someone Respects me for me and not the way I am dressed. We all have had to run to the store in our P.J.s at some time. There was a Young Lady that used to work at Lowes Foods. Her name was Tracy. Sadly she Passed away. She was the Ideal Person, she was Very Polite and Friendly. allways willing to help out. Yes she is still missed. If you need to see what people really want. stop by the Mc Donnalds and see this young Lady there , I don't recall her name , she is a Young Black Lady about 16-18. and she is never unpleasant or in to much of a hurry to just dismiss you. this Girl should be reconized by her manager, But I know to the managers she is just another body. No you can never be too nice. If you treat people with respect and kindness, you get a better and happier customer that will return more often than using your compitition. Also the Cute factor works at the Registers .Ever notice that Be it male or Female. the Cuter people have a Line . Why I don't know. but I have noticed this. I myself have even done this without realizing it. Hope this helps. Hoof
Sadly most don't say anything about the ones that are giving good customer service. I would to would say something to the manager on Duty if you received it. They always hear the bad and never the good.
One day we were a gas station on 42. I said something about I hope the day gets better to my DH quietly while the cashier was ringing up our stuff. She heard me and started talking about her uncle that just passed away and that a cousin also passed away and that her aunt wasn't doing good. I offered my condolences but as I walked out of the store I felt bewildered. I didn't know this lady from Adam and yes I felt bad for her but she didn't need to go into all that with a customer. So another suggestion would be keep personal stuff amongst your friends etc and not pass it on to your customers. One other thing. I hate bagging my own groceries when I am doing the big grocery shopping. A few items fine but I like to watch the prices to make sure that I am getting what I thought I got.
I will always tell a manager if someone has gone above and beyond in customer service. There is a particular restaurant in Cary we go to and this waiter we had was just about the best waiter/waitress ever. We asked to speak to the manager and told him. Now every time we go there we ask to be seated in his section. And he gets a very nice tip! 8)
That reminds me of a a lunch some of us had a few years ago. There were three of us eating at an O'Brian's I believe. I went to therestroom and overheard our waitress talking to another about how how two of us must be treating that homeless man to a meal. The look on her face when the 'homeless' man paid for the meal was priceless. He was our partner who had just sold out to us and was going to retire. He had gotten his general contractors license to build his house in Governor's club and had been supervising the clearing of his lots to begin construction that morning. Of course, he usually dressed the same as he was at lunch even when he was not building a fortress. The basement walls were three feet thick reinforced concrete as per his specifications.
I always try to do that even when good service on the phone. I have heard theconfusion and even a bit of fear when I have saked to be transferred to a supervisor at the end of a call just to let them know the service was at least above average. On a similar vein anyone who does not adequately tip their serving staff deserves indigestion. If you cannot tip properly you should eat more frugally.
Actually, I have and do. It's so rare that it happens, I really do try to let their supervisors know. I've emailed Lowe's Foods about how wonderful their Clayton store is as well. I complimented our waiter at TGI Fridays last weekend on his service, he was awesome.
I want them to be able to make change without the register as a calculator!!!! Give them a math test before hiring!!!
