Don't Buy Your Formal/Dress for Prom Here!

Dillards and Debs at Crabtree.

Sherry

 

David's Bridal has bunches of dresses on clearance........... they had a beautiful evening gown originally $300.00 marked down to $79.00

 

Good one!

Sherry

 

I disagree. The customer is not always right and in this case the customer was being very unrealistic. Why should this store pay her the $100 difference just because she didn't do her shopping before she purchased? Anyone that buys formal dresses knows there is more than likely a no return policy. I think this customer just needs to get a grip.

 

quality point

 

But then again 100 bucks is more to a small business.....so they may not be so quick to refund it.


Another thing to consider is whether said customer is considered residual business (cue kdc not knowing *** this means). Meaning, if I have a customer that spends X amount of dollars with me every month, then I'm more likely to be flexible. However, I doubt this is the case with a clothing store.

 

Was that really necessary?

 

Most definitely

 

True but she is a specialty shop and the OP already said they had purchased a dress from her before and depending on the age of her daughter and any other daughters, there could be a lot of proms, ring dances, weddings in the future. Also word of mouth is the best advertising a store or any business can ask for and you only get that by going the extra mile sometimes in a difficult situation. But like i said that is how i was raised to do business so maybe others don't agree but it was my Dad's philosophy and he owned a business for 40 years and it has always done me well in business also. Maybe the OP was unreasonable but is $100 really worth all this negative attention and possibly losing some future customers over?

 

Well.............I hope you feel better now. :cheers:

 

Only the store owner can answer that....plus we dont know the whole truth.


Judge Wulf would toss this case out of court.

 

how many assault charges has this kdc filed? she gets smacked around a lot here.

 

There's always those customers who will complain no matter what. Not saying that it applies in this case, but some people are just disagreeable in general. It sounds to me that this customer made an unreasonable request and the store owner said "no". Most business owners have dealt with unreasonable customers at one time or another. If the store has 99 satisfied customers and one dissatified customer they will be fine. If it's the other way around it will go by the wayside. From what I've read from this customer, the dress shop doesn't have anything to worry about.

P.S. Kaci, it's dark at night. 8)

 

unless you turn on a light

 

That would imply I gave a crap about a nasty little message board bully had to say. And that would be incorrect. 8)

 

I see multiple bullies just to be clear.

 

:lol: Oh, I'm well aware, and unconcerned. :jester:

 

You know what would have been nice? After reading this thread in it's entirety... how about you give the girl 50.00 of her money back? I doubt it costs any more to order a dress from the catalog than it does for Penney's to order it, yeah - there might be some shipping involved what - 25.00? I know that small businesses have to have some markup to make money, but 100.00?? That way you could split the difference of the disagreement, retaining and gaining some customers. Lesson learned for teenage girl - next time she'll shop around and not be so naive and for the shopowner, they would do well to shop around too to try and keep their prices more competetive and inline with other merchants - as best they can being a small business.

 

i know this is an older post, but jewels formals are NOT that honest of a business either.

 

Jewels sucks.