New modem = no internet

Discussion in 'PC Help Desk' started by aprilt01, Jul 1, 2011.

  1. aprilt01

    aprilt01 Well-Known Member

    My computer was going offline, online, offline....constantly, so Verizon sent me a new modem. Now I don't have internet. The internet light on the modem isn't lit. What can be wrong? I know nothing about computers, so any help will be welcome :)
     
    aprilt01, Jul 1, 2011
    #1
  2. trev47

    trev47 Well-Known Member

    Call Verizon
     
    trev47, Jul 1, 2011
    #2
  3. bosoxfan

    bosoxfan Well-Known Member

    Not plugged in? :jester:

    Seriously, though, check the connections and make sure they're all tight.
     
    bosoxfan, Jul 1, 2011
    #3
  4. FoxChassis

    FoxChassis Well-Known Member

    First through that came to my mind is they forgot to switch your account over to the MAC address of the new modem, but yes, your first call should be to Verizon.
     
    FoxChassis, Jul 2, 2011
    #4

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