Anybody know a resource for getting gas logs serviced? I got the tank filled today but the guy could not light the pilot... suggested I might need to get the lines cleaned out or something. I'm hoping for insight from someone in the know before I pay $80 for a service call. Thanks in advance- ssmm p.s. God will still bless you, even if you don't help me (slapping my own hand...)
When we first bought our house, our logs wouldn't work. DH went through some troubleshooting with a customer service tech from the manufacturer, and I think we ended up having to have them send us a new thermo-coupler(??) and DH was able to replace it, and they worked fine after that.
I'm not sure how to purge the line. He help the pilot light button for a long time and tried to ignite (even with a lighter) but no luck. Is purging easy (to explain and to do)? I don't want to blow myself up (or kill my cat). Thanks, Ken
Okay, thanks Ken... I can check that when I get home. (What/where is the coupler? Inside the fireplace?) yes, SS, the gas lines are opened.
Called them- since they didn't do the installation she is not sure that they will service them at all. I'll check around this weekend and see if I can find someone who knows more about them. Thanks for the suggestion, though.
We have trouble lighting our gas logs for the first time every fall. We always just take the logs out, put the brush on the vacuum cleaner, and vacuum all around on the pieces. After that, it works like a charm. My dad said that if dust gets into that thermo-coupler thing it'll keep it from lighting. Try the vacuum before you pay for a service call!!
Thanks for all the advice, 4042ers! It just so happened that when I got home and tried it again, the pilot light lit pretty easily and everything seemed to work fine. I am guessing that the gas had just not had a chance to get to the logs...? Anyway, it's toasty! Happy Thanksgiving ~ssmm
Ken. I am having trouble with black soot build up ( Like when you light a dollar store camdle and it builds up a soot around the wick) it starts around the bottom of the logs and then starts to make the bottom of the mantel black, do you know what might be causing this? I know this isnt your thing, But you seem to havesome insight,so any thing you can tell me to figure it out or fix it will be greatly appreciated. Hope you had a great Thanksgiving.
Carbon Monoxide, odorless, colorless and can make you very sick or kill you. Comes from having an open flame.
Need for a CO detector is so real. Soot is the result of unburnt carbon. Unburnt carbon may signify that the flame is not hot enough (doubtful) or that the O2 is rapidly being depleted, and replaced with CO. You need the Co detector for Peace of Mind. And, in necessary, to SYA. Don't take a chance.
thank you guy's for the info. Guess what just jumped to the top of my Christmas list! got any ideas on how to stop it from happining?. I will ask Santa Baby for a detector, but if it is the problem how do I fix it? I do so appreciate all your imput. Thanks again GAM
GAM, CO dtectors run from about 25 bucks on up. Certainly, your safety is worth that, rather than waiting on Santa to deliver. PM'd ya.. Carl
Ken, Birds have a much higher respiratory rate than mammals, which is why cananries were used in mines years ago as a tester of breathable air... I agree..safety must be paramount. Cj
It is not a vented fire place, no one seems to have any trouble, dogs, cat or kids, but i will go tomorrow on my day off and get a detector( maybe Lowes or home depot? ). i looked at the fire place just a few minutet ago to see where it is comming from and it seems to have a larger build up just behind the ignightor(need spell check lol) I changed all of the stones and power washed the logs but it still seems to get a build up. again thank you for your imput. GAM
