Computer wakes up to a black screen and won't work

Discussion in 'PC Help Desk' started by nsanemom22, Nov 10, 2009.

  1. nsanemom22

    nsanemom22 Well-Known Member

    My new computer is trynna misbehave. It it set to go to sleep after an hour of not being used and twice now it wakes up to a black screen. The cursor is there but there's nothing to click on. After two minutes the screen saver comes on but once the cursor is moved it goes back to the black screen. I've ried a few keys on the keyboard but nothing happens. I've remedied the problem by pushing the power button to turn it off then back on.
    Why is it doing this and how do I stop it?
     
  2. appcomm

    appcomm Well-Known Member

    Is this a desktop or a laptop? And what version of Windows are your using? I'm assuming Vista since you said it was new.
     
  3. JenniferK

    JenniferK Well-Known Member

    OMG, that is so weird. Mine is doing the exact same thing. It's a laptop and it's running Vista.
     
  4. appcomm

    appcomm Well-Known Member

  5. nsanemom22

    nsanemom22 Well-Known Member

    Thanks.. It's a desk top and yes, Vista. It came with a free upgrade to Windows7. Haven't done it yet though.
     
  6. Hught

    Hught Well-Known Member

    I would, as soon as possible (back up your system first).
     
  7. FoxChassis

    FoxChassis Well-Known Member

    One of my towers does the same thing so I just set the monitor to turn off only, not the tower to sleep or hibernate. The other tower and the laptop don't have this problem. All are running Vista Home Premium.
     
  8. Hught

    Hught Well-Known Member

    I got the program a while ago (wife installed it before it was released to the public) and haven't had the blue-screen of death or even a single issue since.

    Wife oversees quite a few PCs and she loves it, as much as she could a Microsoft product (used to have a dart board with Bill's picture at the bulls-eye).

    Also my companies IT guy said he has heard nothing but positive things about it.
     
  9. space_cowboy

    space_cowboy Well-Known Member

    If you can upgrade to 7 for free, do it. I've run it for about 6 months now and have had ZERO issues. It's a dream for anyone that does pc work as it typically loads all the drivers you need by itself.
     
  10. nsanemom22

    nsanemom22 Well-Known Member

    I'ma do it today! [​IMG]
     
  11. seabee

    seabee Guest


    So good day for hubby than.... :twisted:
     
  12. JenniferK

    JenniferK Well-Known Member

    I don't think I'm eligible for the free upgrade? :(
     
  13. nsanemom22

    nsanemom22 Well-Known Member

    I haven't done it yet. Hugh, you said I need to back up my computer first?

    *sigh* How, exactly does one do that? :oops: :oops:

    It won't be today. My Mom gets out of the hospital this morning and that's where I'll be the next few days.
    I think I backed something up an older computer once...maybe it was just what ever version of windows we were using. What ever it was, we "backed it up" onto two disks. And later replaced the computer. I swear, we are BestBuy's dream come true!
     
  14. CraigSPL

    CraigSPL Well-Known Member

  15. Hught

    Hught Well-Known Member

    You need to back up all your photos, music, data, I do it to another external detachable hard drive.
     
  16. nsanemom22

    nsanemom22 Well-Known Member

    Well then. No problem there. I have no music or pictures or data.
    Lost all that on the last computer...because... I ...didn't... back it ...up.


    :banghead:
     
  17. nsanemom22

    nsanemom22 Well-Known Member

    I can't get the update. The update website page won't let me log in, I registered when we bought the computer, or re-register. So I go to dell.com for support and I get an error page.
     

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