I'm throwing another challenge at you experts. I have a laptop that is shutting down immediately after hitting the power buttom. At first it just would show the HP emblem and immediately show Windows 7, then message Windows 7 is shutting down. Now it just shows the HP emblem and cuts off. Should I just go ahead and use the backed up system reboot disc I have? Once again thanks for you help and advice.
Is this happening when you're running off of the battery or A/C power? This will happen if the battery is dead and you're not plugged in. I'm not sure if a power supply problem would do that or not if you are plugged in.
Sorry its taken me so long to get back to this topic. I've been really busy with work and this is the first chance I've had. We've tried several outlets in the house and the cord appears to be connected at both ends securely. I'll double check. I don't have that particular laptop with me at the moment but will probably check some things out later this evening and get back on the forum in the am and let everyone know whats happening. As far as smashing my head against a brick wall. Wayyyyy........too tempting for sure.
Hi INTHEBUFF. Have you tried removing the battery and then reinstalling it? If so, the next thing I would suggest is to try a different power cord (if you have one or know of someone that has one). If that does not work, then it sounds like the power supply itself could be the problem. How old is the laptop? Is it still under warranty?
That's the first place I would start. Check the power supply. If you don't have a volt meter find a friend with one. Meter the PC end of the plug. Metal on the outside of the plug is negative. "Output Voltage" is written on the back of the power supply. You should read slightly higher than that on the meter. Wiggle all the wires at the connections on the power supply for breaks or loose plugs while metering it. If you get any deviation in the reading ... DO NOT PLUG THAT THING IN YOUR LAPTOP!!
thank you for all your help. Yes, I have tried all that has be mentioned and nothing works. Nothing seems to be hot or loose and the computer is only 9 months old. As of right now, it does absolutely nothing which made me think that its the motherboard as HPs seem to be having a run of this according to consumer report. So, since it is still under warranty its going back. I also have a Dell and Gateway laptops to use. Nothing important was on this laptop, which was a good thing, just an aggrevation. Once again thanks
i had the same problem but it wouldnt come on at all, acted like battery was dead, brought it to staples and they tested cord and it was bad. had to get a new one for 70 dollars. and my computer is only 6 months old. a hp, i think they need a recall on the cords, it should last longer than 6-9 months
Yep, I thought the same thing so I tried using the cord from the older HP laptop (incidently was also bought because of the same situation that you mentioned) and I new for sure that this cord was okay as it works on the older laptop, nothing happened. So, its either the motherboard or a connection internally with the power system. I have found that the end where it attaches to the computer on my Gateway seems to be sturdier than the HPs. They need to think about redesigning this part of their laptops if everyone is having so many issues with it.
Very similar thing happened to me on my Dell laptop last year. Their O/L diagnostics suggested a memory problem. Sure nuff, it was. Try re-seating the memory chip, take it out and re-install it. If you have two memory chips, take one out and re-boot, then remove the first one and install the second and reboot. I ended up replacing one chip and it's been working fine since. Hope that helps
For models manufactured before November 2009, Hp linked the CPU and the GUI chipset to the same cooling system. The system gets so hot that it melts the low temp solder on the GUI chipset. You can attribute many of the problems with newer laptops to the strict laws against using lead. All the solder points are crap now.
Rutrow! So, would you recommend that I purchase an extended warranty after the one-year warranty is up, just to cover something like this happening again?
The extended warranty on a laptop is really a no brainer. Also one of the external laptop cooling fan rests is a smart buy as well.
Thanks, I'll get the extended warranty in December and most definitely purchase one of those cooling fan rests that I've seen in the stores. We've always used a hard lap desk or have made sure that they are used on a solid surface such as a desk or kitchen counter but the cooling fan rest is a plus.
