New Computer Needs Help!!!

Discussion in 'PC Help Desk' started by Sherry A., Jan 20, 2009.

  1. Sherry A.

    Sherry A. Well-Known Member

    Bought a new computer in December and it has been working great. Today Mozilla keeps not responding and the only thing I have done is to try to connect an iPod to the computer. I did uninstall iTunes and QuickPlayer and then reinstalled them but then when I went to shut the computer down it just kept showing that it was shutting down, with no messages, for over 15 minutes at which point I turned it off.

    I am using Explorer now but it seems to be messing up as well. My teen's computer is fine using three different browsers and we have the exact same laptop.

    Can anyone help?

    Sherry

    P.S. Oh, no...this Windows software does not automatically backup and I don't have a restore point. Am I looking at this stuff right??????
     
    Last edited: Jan 20, 2009
    Sherry A., Jan 20, 2009
    #1
  2. ddrdan

    ddrdan Well-Known Member

    Did it come with restore CD's? If it did not, your lucky your kid has the same machine. You can create restore disks on it and use them on your machine. If you get yours fixed make the restore disks on yours and put them away for the next time.

    If you have data that you need saved stop using the unit now and save the data to CD or DVD if it has one. Before you try any fixes. Not a backup, just save your files.

    Was the Ipod new? Did it have music on it that someone else put on it?

    What brand and model # (flip it over for the numbers on the UPC lable)
    is the laptop? Some have a partitioned drive with a full recovery on it.

    If you can get online with it do a windows update, AFTER, you get your files saved.
     
    ddrdan, Jan 21, 2009
    #2
  3. Sherry A.

    Sherry A. Well-Known Member

    Thanks so very much. Computer is finally up and running correctly. The iPod is an older version and I do have Tune Transfer that I had saved the music to. Will be working today on saving all data from both laptops to MyBook.

    I bought the same computers for both of us just for situations such as this.

    May need your help if the iPod freezes up items on my computer again. Not sure why it is doing that and late last night I still could not get it to sync. The teen's iPod is an earlier version and it took her a while to sync yesterday so it could be the cable. Of course, I bought two cables and we can only find one at the moment.

    Thank you,
    Sherry
     
    Sherry A., Jan 21, 2009
    #3

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