Has anyone had trouble installing Norton 2005 antivirus? I purchased separate Norton AV for my desktop and my laptop. That is about $100 and all that I have got since is problems occupying a lot of my time. On my desktop a downloaded 2005 would not work properly. The program continually asked me to register after having registered initially and each time thereafter. I finally reinstalled form a CD that I also purchased, adn thing worked OK except NAV 2005 has asked me to register twice after installtion and the initial registration. At least it has not been as frequent. On my laptop the same thing happened except I failed to do it within their allotted time on one of the requests because I was not using it. I called support and got one of those famous off shore support people in India that I could not understand. Wrote a letter to the CEO of Symantec complaining and got a support person in Oregon. After he and I worked 3+ hours trying to get the laptop to respond properly, he had a CD sent to do a clean install. That didn't work well either. Norton is half up but I cannot get past their L1835 and L1848 error codes to update the files. A friend that I talked to today was having similar problems with NAV 2005. I think Norton has become paranoid with respect to trying to make sure only one piece of software is run on only one machine (no sharing and trying to get around the costs). Norton 2005 in my opinion is a pile of crap.
Ken, thanks for your comments here and over there. I have no inclination or time to fight through all of the problems that I know I would experience by changing operating systems. If I did I might opt for Apple and get entirely off this PC platform. And by the way my friend who has done just that says he gets Apple phone support from the continental USA, not tim-buk-tu or however you spell it. My problem is not the operating system but the paranoia and/or incompetence of Symantec and Norton. Until I changed to NAV 2005, I never had a problem. I thought it would be good to get the latest rather than upgrade my previous versions. What a mistake that was! Of course the upgrade probably had the same incompetence.
i got the Norton Systemworks 2003,and like all previous versions,when you do a total nuke and load,it always gives me the free years worth of updates.....so far. i tried McGagme's and it is not as transparent as far as updates go,but i have a lot of friends using various free proggies with no troubles. like Ken said,best defense is do not open anything,anytime,anywhere that you wouldnt know its exact source. Good Luck !
I feel your pain!! "Symantec is Synonymous with Sh_t" !!!! This is what I've done on 2 units that gave me the same problem. ____________________ FIX #1 1. Exit all running programs. That includes the Items running in the Systray. Especially any running Norton products. 2. Go to Windows Explorer. Go to the "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\" directory. 3. Highlight the "Downloads" directory. Choose "edit" from the top menu and then "select all" and then hit the delete key, then OK or YES 4. You dont have to reboot but I did just to get all the Systray back. 5. Now run Symantec Live Update , the errors should be gone. ____________________ FIX #2 The second one I worked on required I uninstall Symantec completely: You can use MS "add remove programs" but that does not "completely" remove the registry tags. Download both the programs below and locate them where you can easily find them. Print the directions for both of them. 1. Disable the network connection under "My network" just right click and hit disable. 2. Exit all running programs. That includes the Items running in the Systray. 3. Run the Symantec NRT tool. (did support have you do this when you called them? Read the directions for download and use in Section 2 of this link) http://service1.symantec.com/SUPPOR...Virus Corporate Edition&ver=8.x&osv=&osv_lvl= 2. Then run the MS Cleanup Utility (be careful with this ...OK?? and read this whole page before you use it) http://support.microsoft.com/default.aspx?scid=kb;en-us;290301 Run it and remove: Norton Symantec anything that starts with cc 3. Do a reboot. Check the Network Connection and make sure it's still disabled. Close all Systray items. Install NAV 2005. Just as it's done and it wants the web connection enable your network connection. If XP firewall stops you for approval let it go through.
Thanks ddrdan, I will try your suggestions. It will probably take a few days since I am tied up in some work. The Norton support guy did have me do a lot of cleaning before trying to install, but I do not remember the two that you mentioned below. I'll have to check.
Thanks, Ken, for now I am going to tough this one out: although I may call on you sometime in the future.
