Sprint aka Embarq Service Out

That works well for me, also. I had a run-in with Sprint earlier this year, when I tried to cancel my long distance service. They were charging me something like $10 a month plus tax for some plan that I never used. The charge kept showing up on my bill, and I called back to try to get it straightened out. The next month, there was a credit for the previous month, but the charge was still on for that month. Just to top it off, I started getting telemarketing calls after that, and then learned that if you make any changes to your service you have to re-list your number on the do not call list! Anyway, how many phones does one person need? I canceled Sprint and just use my cell phone (Cingular, good coverage, I'm satisfied with the service and the price). No more telemarketing calls, and I like having one less bill to pay and one less answering machine to check. I have Roadrunner for internet service, and I like that, too.

 

I'm with Embarq/Sprint and have been for over 13 years. Very happy with the service I get. In that 13 years I can only account for a total of 12 hours down time. And for those who were down due to a cable cut I think you need to go and talk with the contractor that cut the cable. 9 times out of 10 cable cuts are from contractors not getting a locator to locate the cables.

 

You don't have a teenage girl do you? :lol: We switched to RR, Digi phone + cable...get the package deal. My teenage daughter stays on the darn phone all the time...but it's nice to be able to call anywhere anytime within the US and Canada for $39.99/month! If my daughter had a cell phone I would have to pay out the ars for those kind of minutes! I know plenty of folks who have cell phones only (but most don't have teenagers). We have 3 cell phones...one for me, my dh and then my dh work one.

 

Love our TWC Dig. Phone! I'm still not used to it, I call someone long distance and try to keep it short. LOL It's SO nice to be able to call my grandmother and not worry about running up the bill.

 

I currently use AT&T's unlimited long distance phone plan. I've been very happy with it. The only reason I even agreed to the FREE trial with SunRocket is because it would have allowed me to take my phone with me if I were ever traveling - without having to forward my calls - or at least that’s the way I understood the sales call. I'll definitely be sticking with AT&T for a while longer.

I think I may have found someone at the Sunrocket who might be able to help correct the billing situation. I found the phone# for the individual at SunRocket whose job is media relations. I explained the billing issues, told him that I had saved many emails & recorded a few of the conversations I'd had with various "customer service" representatives and that somehow over a course of a few months time - no one had bothered to return my money - or to even stop billing my account. In any case, the media contact was able to pull my account up in only a couple of seconds - something that it seemed to take the customer service reps lots of time to do while I was on hold. After reviewing what he saw he agreed that there were a few problems - beginning with the fact that SunRocket is not ever supposed to do any type of phone solicitation so he didn't know which of the company's affiliates were responsible for the initial call. He also couldn't explain the problems I'd had with billing - but he said he would get it taken care of. The Media Contact individual may want to look into doing a little training in the Customer Service department - he did a much better, much quicker job than the many, many individuals I've spoke with in customer service over the past few months. Then again the Sunrocket Media contact was living in Virginia - not the Philippines like the customer service reps and he probably makes a little more than the minimum wage checks the customer service reps get. Hopefully I won't have to waste any more time with SunRocket after the company's Media Contact takes care of the situation.

 

Sprint/Embarq Services....blah!

Well I thought I'd never say this but I made the switch. After "banging heads" with Embarq over the their little scam they pulled on me about a month ago (over billed for services I had for over a year with Sprint), I switched all my services to TWC; phone, cable and Road Runner. Having relocated to Clayton from South Florida and being shocked that BellSouth was not offered here I had to settle with Sprint last year. Never had a problem with them until Embarq (Embarf) took over. I had DirecTV and they were sorry to see me leave but understood completely about not having a choice with the phone service. The rep. even stated that they were losing customers due to the that and others were also making the same switch.

From what I understand Embarq is a company Head Quatered out west and since they took over Sprint there servers just can't handle all the customers. Seems to me they make these rediculous "low" offers for service only to pass on the probelms to customers.

My advice (2 cents): Do some Due Diligence and shop around to get the best service. You may pay a little more but with it being so competitive, mention another company's lower cost and you may just save more in the long run. Plus, you'll have less headaches!!! I spent 3 hours on the phone with Embarq and Sprint and even the Sprint Rep. slammed Embarq during the conference call. :lol: